Electronic Resource
Oxford, UK
:
Blackwell Publishing Ltd
Expert systems
13 (1996), S. 0
ISSN:
1468-0394
Source:
Blackwell Publishing Journal Backfiles 1879-2005
Topics:
Computer Science
Notes:
Abstract: This paper presents work on an interactive fault diagnosis expert system for a helpdesk application. A knowledge representation and inference algorithm is proposed to satisfy three design specifications: (1) no parallel event exists in human fault reporting; (2) the diagnostic sequence is unpredictable, and (3) the inference engine is passive in an event-driven environment. A lattice data structure is designed for knowledge representation, which is generated automatically from a script of decision rules. The inference engine works in a transaction-like style by prompting and responding to the user according to the knowledge in the lattice. It can explicitly guide the inference sequence, as well as respond to ad hoc input from the user.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1111/j.1468-0394.1996.tb00120.x
Permalink
| Library |
Location |
Call Number |
Volume/Issue/Year |
Availability |
