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Beyond BSC: a process based approach to performance management (2003)

Krause, Oliver

Bingley : Emerald

Measuring business excellence 7 (2003), S. 4-14

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ISSN: 1368-3047

Quelle: Emerald Fulltext Archive Database 1994-2005

Thema: Wirtschaftswissenschaften

Notizen: Empirical evidence suggests that the methodological toolset to implement performance management systems lacks operational qualities. This contribution outlines the limitations identified from an analysis of current approaches. The elements of a business process based method to design, build and operate performance management systems are described. Lessons learned from the validation by case based action research are presented and finally implications for further research are identified.

Materialart: Digitale Medien

URL: http://dx.doi.org/10.1108/13683040310496453

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