Electronic Resource
Springer
Journal of network and systems management
7 (1999), S. 469-493
ISSN:
1573-7705
Keywords:
INTEGRATED SERVICE MANAGEMENT
;
CUSTOMER SERVICE MANAGEMENT
;
SERVICE ORDERING
;
SERVICE PROVISIONING
;
CONNECTION MANAGEMENT
Source:
Springer Online Journal Archives 1860-2000
Topics:
Computer Science
Notes:
Abstract The deregulation of the global telecommunicationindustry has seen a change in the business andoperational environment in which services are deployedand managed. The requirements have intensified toprovide a management framework for telecommunicationnetworks and services across multiple technology domainsand using multiple management technologies. This paperdescribes an integrated TMN service management architecture that provides an environment fordifferent service management functions and differentmanagement domains to be integrated. To furthersubstantiate this architecture, a system was built todemonstrate the integration concepts. The research anddevelopment work reported in this paper focuses on thefollowing two aspects of integration: first theintegration between TMN network and service managementfunctions; and next the integration between differentservice management functions. A proof of concept systemwas developed to demonstrate such integration. Itconsists of the following components: Generic service ordering and provisioning; connectionmanagement based on a generic network model concept; andservice management based upon service level agreementmanagement and customer service management concepts. This paper reports this work and theexperiences gained from this research.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1023/A:1018744000758
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