ISSN:
0143-5124
Source:
Emerald Fulltext Archive Database 1994-2005
Topics:
Information Science and Librarianship
Notes:
Changes in the role of the academic librarian have been variouslyattributed to: the enterprise culture, the new managerialism, economics,IT and educational change. Explores whether the customer care movementis also having an impact on the concept of professional excellence.Presents the results of a study involving 83 professional and supportstaff from four West Midlands universities who were asked to define thequalifications, qualities and abilities they would require of a librarydirector and an information specialist. Finds a demand for traditionalmanagement skills on the part of the director far exceeding professionalcompetence or scholarly achievement; customer care was not specificallymentioned; involvement with customers was required of the informationspecialist, but the skills required were interpersonal and at a problemsolving rather than a strategic level; there was heavy demand for ITskills. Outlines suggestions for changing the knowledge, skills andattitudes required for professional excellence.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1108/01435129510091810
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