Library

X
feed icon rss

Your email was sent successfully. Check your inbox.

An error occurred while sending the email. Please try again.

Proceed reservation?

Export
  • 1
    Electronic Resource
    Electronic Resource
    The computer millennium bug's impact on the hotel industry: a case study of the Kowloon Hotel (2000)
    Bingley : Emerald
    International journal of contemporary hospitality management 12 (2000), S. 170-178 
    Details
    ISSN: 0959-6119
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Traditionally, the hotel industry has prided itself on its provision of quality service and therefore guest satisfaction. Unfortunately, hotel managers are often reluctant, or even resistant, to accept technologies, fearing that technologies might change their ability to provide hotel guests with the personal attention that characterizes a typical hotel business. Hotel managers' low technical competence, and the wide adoption of technology-assisted hotel operations, mean that the hotel industry remains at high risk regarding information technology (IT) problems. This paper reports on a study that investigates the Y2K readiness in various departments of the Kowloon Hotel. Based on the Kowloon Hotel's experience, this paper serves to inform hotel managers that: most, if not all, hotels are at risk of future IT problems; the cost of a hotel for ignoring these problems could be huge, and most importantly; the problems' influences will be timeless. That is, IT problems could have a long-lasting impact on the entire hotel industry. Research findings of this paper should be of interest to hoteliers to better understand the impact of IT applications in the year 2000 and beyond.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09596110010320661
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Paper (German National Licenses)
    Fulltext
  • 2
    Electronic Resource
    Electronic Resource
    The impact of the Internet on travel agencies (2004)
    Bingley : Emerald
    International journal of contemporary hospitality management 16 (2004), S. 100-107 
    Details
    ISSN: 0959-6119
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper examines tourist perceptions of the potential for the elimination of travel agencies in the presence of the Internet. The opinions of 413 tourists on making transactions through both Internet-based (hereafter, online) and traditional distribution channels were analysed. Experimental results illustrated that tourists still used professional services and advice offered by travel agencies. Tourists also agreed that more information could be found through the Internet. Following the findings, the paper suggests that both online and traditional distributional channels can coexist in the future.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09596110410519982
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Paper (German National Licenses)
    Fulltext
  • 3
    Electronic Resource
    Electronic Resource
    A study of hotel information technology applications (2005)
    Bingley : Emerald
    International journal of contemporary hospitality management 17 (2005), S. 170-180 
    Details
    ISSN: 0959-6119
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - Information technology (IT) applications in the hotel industry have largely been devoted to the handling of the routine operational problems that crop up while running a hotel. Previously, the hotel industry has been criticised as reluctant to make full use of IT. This paper reports and analyses the findings of a recent survey on IT applications in Hong Kong hotels. Design/methodology/approach - Through personal interviews with 21 managers of hotel electronic data processing/management information systems (EDP/MIS) in 2003, different technical and behavioural aspects of IT were examined. Findings - Compared with a similar study performed in 1997, the empirical findings in 2003 showed that IT was used not merely to replace the existing paper system but also to improve customer services and to enhance operational effectiveness. Unfortunately, the empirical findings also indicated that hotel decision makers did not seem to realise the importance of IT for the purpose of developing business strategies and, therefore, IT was generally not used in hotels for high-level business decision-making. Research limitations/implications - A limitation of this study was the fairly low participation rate of hotel managers. Practical implications - The study does offer useful insights for hoteliers to realistically analyse the potential benefits of IT applications to their business. Originality/value - This paper will contribute to help raise the awareness of IT involvement at all levels of hotel business processes, and facilitate hoteliers to proactively incorporate IT into their efforts to remain competitive in the industry.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09596110510582369
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Paper (German National Licenses)
    Fulltext
  • 4
    Electronic Resource
    Electronic Resource
    Customers' perceptions on the importance of hotel web site dimensions and attributes (2005)
    Bingley : Emerald
    International journal of contemporary hospitality management 17 (2005), S. 493-503 
    Details
    ISSN: 0959-6119
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - Hotels at present have largely adopted e-commerce to achieve different business goals. The existing hospitality literature, however, rarely investigates the importance of specific dimensions and attributes of hotel web sites from the perspective of web site users. In other words, what should be included on their branded hotel web sites remains unknown to hotel managers. This paper aims to report an exploratory study that investigated the perceived importance of dimensions and attributes on hotel web sites from the perspective of travellers. Design/methodology/approach - Through personal interviews with 304 travellers who had previously visited hotel web sites in the past year, the extent to which various hotel web site dimensions and attributes were perceived as important was examined. Findings - Empirical results indicated that respondents viewed reservation information as the most important dimension, and room rates as the most important attribute. In addition, respondents viewed that the included dimensions and attributes were more important on web sites of up-scale hotels than on web sites of economy hotels. Research limitations/implications - A limitation of this research is the non-random sample used. Originality/value - Findings of this study would benefit hotel managers in better understanding of the preferences of their customers on specific hotel web site dimensions and attributes, and assist hotel managers with the allocation of their efforts on e-commerce development accordingly.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09596110510612130
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Paper (German National Licenses)
    Fulltext
  • 5
    Electronic Resource
    Electronic Resource
    Determinants of tourism hotel expenditure in Hong Kong (2001)
    Bingley : Emerald
    International journal of contemporary hospitality management 13 (2001), S. 151-158 
    Details
    ISSN: 0959-6119
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: This paper reports on a study about applying regression techniques to identify the determinants and functional forms of tourism hotel expenditure in Hong Kong. Annual time series data from 1983 to 1997 of average room rate, the number of visitor arrivals, the service price index, and hotel accommodation rates were hypothesised to affect tourism hotel expenditure. Seven exogenous variables were selected for regression model development in both linear and log-linear forms. In view of the potential problems of multicollinearity between the independent variables, and therefore the associated instability of the regression coefficients, stepwise regression analyses were employed to improve the initial model. Final empirical results showed that the hotel expenditure in Hong Kong could be explained by four of the seven exogenous variables. A log-linear form of the regression model appeared to slightly outperform the linear form.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09596110110388945
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Paper (German National Licenses)
    Fulltext
  • 6
    Electronic Resource
    Electronic Resource
    The relevance of profiling travel activities for improving destination marketing strategies (2004)
    Bingley : Emerald
    International journal of contemporary hospitality management 16 (2004), S. 355-362 
    Details
    ISSN: 0959-6119
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Recent economic progress has led to most Hong Kong residents having a high disposable income, and hence the high propensity to travel. Although there are many published articles studying the inbound tourism industry in Hong Kong, the examination of Hong Kong's recent outbound tourism industry has largely been overlooked by tourism researchers. This paper examines Hong Kong travellers' perceptions of the importance of travel activities. Using a descriptive statistical approach, experimental results indicate that Hong Kong travellers perceived visiting friends/relatives and dining as the most important activities, whereas outdoor sports was perceived as the least important activity. Also discusses the destination marketing issues, and suggests that destinations should concentrate their efforts on the right marketing strategies.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09596110410550798
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Paper (German National Licenses)
    Fulltext
  • 7
    Electronic Resource
    Electronic Resource
    Room occupancy rate forecasting: a neural network approach (1998)
    Bingley : Emerald
    International journal of contemporary hospitality management 10 (1998), S. 234-239 
    Details
    ISSN: 0959-6119
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In recent years, neural networks have become popular in the scientific and business fields. In the hotel industry, researchers have recently devoted attention to the application of neural networks to the classification of tourist segments and the prediction of visitor behaviour. However, no previous attempt has been made to incorporate neural networks into hotel occupancy rate forecasting. This paper reports on a study about applying neural networks to the forecasting of room occupancy rates. The significance of this approach was tested with actual data from the Hong Kong hotel industry. Estimated room occupancy rates were compared with actual room occupancy rates. Experimental results indicate that using neural networks to forecast room occupancy rates outperforms multiple regression and naïve extrapolation, two commonly used forecasting approaches.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09596119810232301
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Paper (German National Licenses)
    Fulltext
  • 8
    Electronic Resource
    Electronic Resource
    Verbesserungen und Neuconstructionen von Wagen (1903)
    Springer
    Fresenius' Zeitschrift für analytische Chemie 42 (1903), S. 311-314 
    Details
    ISSN: 1618-2650
    Source: Springer Online Journal Archives 1860-2000
    Topics: Chemistry and Pharmacology
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1007/BF01352376
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Paper (German National Licenses)
    Fulltext
Close ⊗
This website uses cookies and the analysis tool Matomo. More information can be found here...