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  • 1
    ISSN: 1520-4804
    Source: ACS Legacy Archives
    Topics: Chemistry and Pharmacology
    Type of Medium: Electronic Resource
    Library Location Call Number Volume/Issue/Year Availability
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  • 2
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @journal of business & industrial marketing 12 (1997), S. 222-235 
    ISSN: 0885-8624
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Changes in market conditions and trends often point to the need for changes in the marketing approaches being used. Current market trends such as fierce competition and increasingly demanding customers bring into glaring focus the shortcomings of marketing approaches and vehicles developed in and for earlier times. Corporations are being forced to re-examine and redefine their marketplace. The need for innovative ways of reaching the customers has never been greater. Such changes call for the development and use of newer sales and marketing tools. Call centers belong to a new breed of potent technology-driven business tools that evolved in direct response to the changes in today's business environment. Being rooted in a technological foundation, call centers have superior attributes. They offer more flexibility and simultaneously lower the costs of meeting customer needs. They bring businesses much closer to their customers by establishing a two-way interactive link with the marketplace. Compared to traditional marketing approaches call centers are designed and developed for the contemporary business environment. They are an ideal tool for today's rapidly changing global markets.
    Type of Medium: Electronic Resource
    Library Location Call Number Volume/Issue/Year Availability
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  • 3
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @journal of workplace learning 16 (2004), S. 179-196 
    ISSN: 1366-5626
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Within a concept of life-long learning, the study here reported is framed within the context of the expanding use of education and training in achieving organisational change. The focus of the research study was on one particular organisational education and training intervention and on how individuals experienced the learning and implementing of part of that intervention, namely group process facilitation. Such experiences may best be understood from the perspective of the learners themselves. There were four important factors reported that impinged on the learning process for the participants and that helped them construct new realities: the novelty of the learning environment; the value of flexibility; the value of openness; and the educational value of difference.
    Type of Medium: Electronic Resource
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