ISSN:
1662-9752
Source:
Scientific.Net: Materials Science & Technology / Trans Tech Publications Archiv 1984-2008
Topics:
Mechanical Engineering, Materials Science, Production Engineering, Mining and Metallurgy, Traffic Engineering, Precision Mechanics
Notes:
While logistics services have become a significant source of competitive differentiationbetween firms, significant challenges exist relative to developing logistics service offerings for thebusiness customers. As a service offering, logistics services are also subject to cultural influences thatexist in trade. In this article, we argue that logistics service quality (LSQ) components comprisepersonnel contact quality, information quality, ordering procedures, order accuracy, order condition,order discrepancy handling, order quality, convenience, agility and timeliness in context of China.This paper presents a hypothesize model of LSQ as a process
Type of Medium:
Electronic Resource
URL:
http://www.tib-hannover.de/fulltexts/2011/0528/02/14/transtech_doi~10.4028%252Fwww.scientific.net%252FMSF.532-533.1052.pdf
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