Emerald Fulltext Archive Database 1994-2005
Begins by defining the quality of a software system in terms of itsfitness for use, and goes on to outline the idea of dynamic qualitymanagement (DQM), which is based on a quality triangle. Describes astrategy of achieving software quality by using the software-technicaldimension and the organizational dimension. To take both dimensions intoaccount, DQM suggests three dimensional links - qualityprinciples, action programmes and measurement schemata. Demonstratesthese ideas using a case study of a Swiss bank, and presents selectedfindings of the study.
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