Electronic Resource
Bingley
:
Emerald
Measuring business excellence
7 (2003), S. 4-14
ISSN:
1368-3047
Source:
Emerald Fulltext Archive Database 1994-2005
Topics:
Economics
Notes:
Empirical evidence suggests that the methodological toolset to implement performance management systems lacks operational qualities. This contribution outlines the limitations identified from an analysis of current approaches. The elements of a business process based method to design, build and operate performance management systems are described. Lessons learned from the validation by case based action research are presented and finally implications for further research are identified.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1108/13683040310496453
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