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  • 1
    Digitale Medien
    Digitale Medien
    Bingley : Emerald
    International journal of service industry management 10 (1999), S. 7-22 
    ISSN: 0956-4233
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: Analogies between internal and external service quality suggest that internal quality can be assessed without too much regard to differences between organizational customers and fee-paying customers. Research into organizational networks, however, indicates the importance of environmental and atmospheric factors in exchange activities. In this paper we explore the gaps in service quality arising from the conflict between departmental and organizational loyalties. Using methods derived from the external model of service quality put forward by Parasuraman, Zeithaml and Berry, we consider the value of internal research into service quality and suggest that organizational power struggles and lack of communication lead to misunderstandings about the priorities and resources available for internal service exchanges. The greater empathy generated among the participating departments suggests that improvement can occur when there is closer interaction between "warring" but nevertheless dependent departments. Balanced against this is an overarching need for organizational goals to take precedence and for limited resources to be allocated according to the ultimate needs of the external customer.
    Materialart: Digitale Medien
    Bibliothek Standort Signatur Band/Heft/Jahr Verfügbarkeit
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  • 2
    Digitale Medien
    Digitale Medien
    Bradford : Emerald
    Journal of marketing practice 5 (1999), S. 4-20 
    ISSN: 1355-2538
    Quelle: Emerald Fulltext Archive Database 1994-2005
    Thema: Wirtschaftswissenschaften
    Notizen: The advocacy to extend relationship marketing into the management of the exchange processes within retailing and consumer service markets has meant a growing interest in the opportunities which are offered by technology-based systems of customer management. A prerequisite for the successful translation of the relationship marketing paradigm from organizational to retailing and consumer service markets is customer information. As the technology for collecting customer data has become more sophisticated, so marketing managers have witnessed an increasing concern among consumers about the impact of these new marketing management techniques on their private rights. Discusses different aspects of information privacy and reports an exploratory study of consumers' different privacy thresholds. The results indicate different levels of involvement towards privacy issues, and different perceptions of the trustworthiness of service sector companies, among consumers. The implications for relationship marketing strategies are discussed.
    Materialart: Digitale Medien
    Bibliothek Standort Signatur Band/Heft/Jahr Verfügbarkeit
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  • 3
    Digitale Medien
    Digitale Medien
    Springer
    The chemical educator 3 (1998), S. 1-2 
    ISSN: 1430-4171
    Quelle: Springer Online Journal Archives 1860-2000
    Thema: Chemie und Pharmazie
    Materialart: Digitale Medien
    Bibliothek Standort Signatur Band/Heft/Jahr Verfügbarkeit
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  • 4
    ISSN: 1430-4171
    Quelle: Springer Online Journal Archives 1860-2000
    Thema: Chemie und Pharmazie
    Materialart: Digitale Medien
    Bibliothek Standort Signatur Band/Heft/Jahr Verfügbarkeit
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  • 5
    Digitale Medien
    Digitale Medien
    Springer
    The chemical educator 2 (1997), S. 1-21 
    ISSN: 1430-4171
    Quelle: Springer Online Journal Archives 1860-2000
    Thema: Chemie und Pharmazie
    Notizen: Abstract The use of cooperative learning in an online setting is examined using the online segment of a recently offered physical chemistry course as an example. The nature and function of classical, face-to-face cooperative learning are outlined. The online course segment is outlined and is analyzed with regard to the criteria for classical cooperative learning. Though this specific course segment functioned poorly when taught as online cooperative learning, it is possible to structure online courses to take advantage of the strengths of cooperative learning. The possible structure and function of an online cooperative learning community are explored, concluding with a specific model for online cooperative learning.
    Materialart: Digitale Medien
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  • 6
    ISSN: 1430-4171
    Quelle: Springer Online Journal Archives 1860-2000
    Thema: Chemie und Pharmazie
    Notizen: Abstract During the Fall 1995 semester, students from three geographically separated chemistry departments participated in a prototype two-week online learning experience in physical chemistry. The students obtained a paper entitled “How Hot is That Flame Anyway?” from a Web site at Indiana University of Pennsylvania (IUP), http://dirac.py.iup.edu/college/chemistry/chem-course/trialrun.html. A corrected copy of the case study (http://www.niagara.edu/~/dflame/flame1.html) along with other relevant files can be found at http://www.niagara.edu/~tjz/cases.html. The “Flame” paper (Flame1.htm 20 Kbytes) presented a scenario/case for students to use to discover the thermodynamic principles and assumptions involved when estimating flame temperatures for common fuels. The mechanism for this chemical education experiment was inter- and intra-collegiate interaction by e-mail. The entire online activity demonstrated that cooperative learning can be implemented intercollegially for a physical chemistry course. Here, in this paper, we (1) describe the background leading to the experiment, (2) list the goals and objectives of the project, (3) assess the learning process demonstrated by students during this online course segment, (4) speculate on the significance of the project, and (5) offer suggestions for other mini-online course segments based on student and faculty assessment of the process. The results from the physical chemistry online course segment are placed in the context of preparation for a full online course held during the Spring 1996 semester. URLs for various course materials are included in this paper.
    Materialart: Digitale Medien
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  • 7
    ISSN: 0730-2312
    Schlagwort(e): coullagen synthesis ; glucocorticoids ; transforming growth factor ; eukaryotic genes ; oligonucleotide ; transfection ; glucocorticoid regulation ; Life and Medical Sciences ; Cell & Developmental Biology
    Quelle: Wiley InterScience Backfile Collection 1832-2000
    Thema: Biologie , Chemie und Pharmazie , Medizin
    Notizen: Glucocorticoids have previously been shown to decrease Type 1 collagen synthesis in vivo and in fibroblast cell culture. Several studies have demonstrated that glucocorticoids decrease Type 1 procollagen gene expression. These latter studies have included uridine incorporation into proα1(I) and proα2(1) mRNas and nuclear run-off experiments. Using the ColCat 3.6 plasmid, which contains part of the 5' flanking regionof the proα1 (1) coullagen gene and the reporter gene, chljoramphenicol acetyltransferase, the present studies demonstrate by stable transfection of fetal rat skin fibrolblasts that dexamethasone down regulates the promoter activity of the proα1(I) collagen gene. The glucocorticoid-mediated down-regulastionof procolljagen gene expression was demonstrated using the ColCat 3.6, 2.4, 1.7, or 0.9 plasmid. In addition, competitive oligonucleotide transfection experiments and site specific mutation of the glucocorticoid response element (GRE) in the whoulue ColCat 3.6 plasmid did not elimiinatre the effect. The ipossibility existed that another cis-element inthe 5' flanking region of the proα1(I) collagen gene was also required for the glucocorticoid-mediated down-regulation of procollagen gene expression, since TGF-β has been shown to stimulate collagen proα1(I) and proα2(I) gene activities. Dexamethasone treatment of non-transfected skin fibroblasts did result in a decrease of transforming growth factor-β. The decrease of CVAT activity by dexamethasone was brought back to control value by the addition of exogenous TGF-β to the culture media. Gel mobility studies demonstrated that glucocorticoid treatment of rat skin fibroblasts decreased glucocorticoid recptor binding to the GRE and TGF-β activator protein to the TGF-β element which were brought back to control values by coordinate exogenous TGF-β treatment. Thus the interaction of these TGF-β molecules with cellular membrane receptors and subsequent rtransduction is dramatically decreased resulting in less signals to regulate collagen gene expression. These data indicate that glucocorticoids coordinately regulate procollagen gene expfrssion through both the GRE and TGF-β elements. Depression of procollagen gene expression by glucocorticoids through the TGF-β element is mediated by decreased TGF-β secretion, possibly involving a secondary effect on regulatory protein(s) encoded by noncollagenous protein gene(s). The present studies provide the bassis for a novel mechanism of glucocorticoid-mediated regulation of eukaryotic genes containing the TGF-β element. © 1995 Wiley-Liss, Inc.
    Zusätzliches Material: 11 Ill.
    Materialart: Digitale Medien
    Bibliothek Standort Signatur Band/Heft/Jahr Verfügbarkeit
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