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Quality management in action: a Swiss case study

Hubert F. Hofmann (Aeroquip Corporation, Ann Arbor, Michigan, USA)
Johannes Geiger (Department of Computer Science, University of Zurich, Zurich, Switzerland)

Information Technology & People

ISSN: 0959-3845

Article publication date: 1 March 1995

1266

Abstract

Begins by defining the quality of a software system in terms of its fitness for use, and goes on to outline the idea of dynamic quality management (DQM), which is based on a quality triangle. Describes a strategy of achieving software quality by using the software‐technical dimension and the organizational dimension. To take both dimensions into account, DQM suggests three dimensional links – quality principles, action programmes and measurement schemata. Demonstrates these ideas using a case study of a Swiss bank, and presents selected findings of the study.

Keywords

Citation

Hofmann, H.F. and Geiger, J. (1995), "Quality management in action: a Swiss case study", Information Technology & People, Vol. 8 No. 1, pp. 35-53. https://doi.org/10.1108/09593849510086715

Publisher

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MCB UP Ltd

Copyright © 1995, MCB UP Limited

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