Quality management in action: a Swiss case study
Abstract
Begins by defining the quality of a software system in terms of its fitness for use, and goes on to outline the idea of dynamic quality management (DQM), which is based on a quality triangle. Describes a strategy of achieving software quality by using the software‐technical dimension and the organizational dimension. To take both dimensions into account, DQM suggests three dimensional links – quality principles, action programmes and measurement schemata. Demonstrates these ideas using a case study of a Swiss bank, and presents selected findings of the study.
Keywords
Citation
Hofmann, H.F. and Geiger, J. (1995), "Quality management in action: a Swiss case study", Information Technology & People, Vol. 8 No. 1, pp. 35-53. https://doi.org/10.1108/09593849510086715
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited