On a two-queue priority system with impatience and its application to a call center
Author: | Andreas Brandt, Manfred Brandt |
---|---|
Document Type: | Article |
Parent Title (English): | Methodol. Comput. Appl. Probab. |
Volume: | 1 |
First Page: | 191 |
Last Page: | 210 |
Year of first publication: | 1999 |
Preprint: | urn:nbn:de:0297-zib-3641 |