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  • 1
    Electronic Resource
    Electronic Resource
    Quality cues and retail target market strategy: a conjoint-based application (1995)
    Bingley : Emerald
    International journal of retail and distribution management 23 (1995), S. 22-31 
    Details
    ISSN: 0959-0552
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Offering higher quality is a strategy which has been demonstratedto be instrumental in improving performance for many firms. Retailservice customers, at the decision-making stage, tend to formexpectations about the service quality they will receive from cues whichare available to them. Presents a methodology for identifying servicequality cues, isolating the cues most important to consumers, helpingretailers to segment customers on the basis of quality cues, anddetermining which cues should be promoted to lure competitors'customers.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09590559510089203
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    Paper (German National Licenses)
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  • 2
    Electronic Resource
    Electronic Resource
    Exploring internal customer service quality (1998)
    Bradford : Emerald
    The @journal of business & industrial marketing 13 (1998), S. 381-392 
    Details
    ISSN: 0885-8624
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: An often overlooked aspect of service delivery in business-to-business settings is the issue of service quality among internal organizational units. Yet, in practice many organizational departments are service providers primarily to customers within the organization. For example, management information systems, human resources, and purchasing departments all share an important function supporting other employees as they perform their jobs. Managers of those internal service functions are becoming more concerned with delivering high levels of service quality to their internal customers. This article explores the dimensionality of customer service quality as perceived by a set of internal customers of an organizational buying unit, and examines the potential for segmentation of internal customers. Managerial implications and recommendations are presented to aid organizations desiring to improve internal service quality.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/08858629810226681
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    Paper (German National Licenses)
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  • 3
    Electronic Resource
    Electronic Resource
    An exploratory study of a multi-expectation framework for services (2000)
    Bradford : Emerald
    The @journal of services marketing 14 (2000), S. 411-431 
    Details
    ISSN: 0887-6045
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: As conceptualizations of expectations in consumer evaluations continue to evolve, researchers have been exploring multiple levels of expectations in satisfaction and service quality evaluations. In 1993 Zeithaml, Berry and Parasuraman proposed that consumers use both desired and adequate expectations in service quality evaluations and a "zone of tolerance" separates these levels. This study extends the Zeithaml et alwork by investigating the zone of tolerance as it relates to consumer experience with the service provider, perceived competitive choice opportunities, and the essentialness of differing service dimensions. Results indicate that consumers readily distinguish between desired and adequate expectation levels; and understanding both expectation levels is important. Although perceptions of what a firm should offer remain relatively stable, perceptions of acceptable performance vary by service dimensions and as consumers acquire experience. In comparison with the traditional SERVQUAL framework, this multiple expectation conceptualization offers service marketers the opportunity to fine-tune resource allocations.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/08876040010340946
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    Paper (German National Licenses)
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  • 4
    Electronic Resource
    Electronic Resource
    PTK7/CCK-4 is a novel regulator of planar cell polarity in vertebrates (2004)
    [s.l.] : Macmillian Magazines Ltd.
    Nature 430 (2004), S. 93-98 
    Details
    ISSN: 1476-4687
    Source: Nature Archives 1869 - 2009
    Topics: Biology , Chemistry and Pharmacology , Medicine , Natural Sciences in General , Physics
    Notes: [Auszug] In addition to the apical–basal polarity pathway operating in epithelial cells, a planar cell polarity (PCP) pathway establishes polarity within the plane of epithelial tissues and is conserved from Drosophila to mammals. In Drosophila, a ‘core’ group of PCP genes including ...
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1038/nature02677
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    Paper (German National Licenses)
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  • 5
    Electronic Resource
    Electronic Resource
    A human Mad protein acting as a BMP-regulated transcriptional activator (1996)
    [s.l.] : Nature Publishing Group
    Nature 381 (1996), S. 620-623 
    Details
    ISSN: 1476-4687
    Source: Nature Archives 1869 - 2009
    Topics: Biology , Chemistry and Pharmacology , Medicine , Natural Sciences in General , Physics
    Notes: [Auszug] To study the involvement of Mad family members in BMP signalling, we searched Genbank for human homologues of Mad and identified over 60 entries of human expressed-sequence tag (EST) complementary DNA clones. Using three distinct EST clones that have homology to the amino-terminal region of Mad, we ...
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1038/381620a0
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    Paper (German National Licenses)
    Fulltext
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