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  • 1
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @international journal of logistics management 11 (2000), S. 75-88 
    ISSN: 0957-4093
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The focus on reengineering in the early 1990s, and the more recent emphasis on process management and change management have increased both practitioners and researchers interest in the issues of measuring processes. The contradictory results of process change projects reported in the literature and our observations from research suggest conflicting requirements for measurement systems. In this article, we review process measurement schemes with particular emphasis on the measures of time, quality, costs and efficiency. With five case studies, we illustrate process structures and related measurements for both customized and standardized deliveries. A framework for setting objectives for different process types is proposed. The result is a normative scheme for different processes that suggests ways to set meaningful objectives for time, quality, costs and efficiency. Finally, conclusions and implications are presented.
    Type of Medium: Electronic Resource
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  • 2
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    International journal of physical distribution and logistics management 24 (1994), S. 33-41 
    ISSN: 0960-0035
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Conventionally, shipping companies have invested in large ships toachieve economies of scale. More recently, high speed ships have beenproposed as a means of achieving timely service for customers andimproving shipping performance. Yet another solution offered here is toboost the cargo handling speed at port allowing for a higher number ofannual round trips. Both the cost efficiency and timeliness of shippingservice can be improved. The economic trade-offs between the investmentsin cargo handling and ship propulsion technologies are formally analysedby taking the round trip frequency as the key to performance. Thetheoretical analyses as well as the practical cases studied indicatethat investments in cargo handling technology, such as automation ofcontainer terminal operations and hatchless self-loading ships, haveindeed considerable profit-making potential for shipping companies.Other technology investment opportunities appear less promising: shippropulsion due to energy consumption and environmental concerns; andlarger ships due to low customer responsiveness and risks of low capitalproductivity.
    Type of Medium: Electronic Resource
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  • 3
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    International journal of physical distribution and logistics management 33 (2003), S. 701-719 
    ISSN: 0960-0035
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Asks what really has changed for and what to expect from future supply chains. Most surveys rank activities related to sourcing, operations, customer services and marketing in terms of their importance to, or degree of hindrance for, successful supply chain management (SCM). In this explorative study, analyzes the change of SCM both in terms of operational practices and organizational capabilities in some industrial companies. A focused survey traces the development of supply chains and networks over two decades. Observes the expected growth in use of supporting IT systems, extent of information sharing and scope of coordination efforts. Characterizes the different stages supply chain evolution on the basis of supply chain integration and changing roles and responsibilities of the companies. It seems that due to the continuous structural change of the business environment the very concept of supply chain, let alone the best practice of managing one, should be subject to re-examination in a wider context. In order to reach the current ideal of SCM practices, the strategic preconditions for innovative networking also need to be in place.
    Type of Medium: Electronic Resource
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  • 4
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    International journal of service industry management 6 (1995), S. 57-80 
    ISSN: 0956-4233
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The restructuring of service channels, driven by deregulation,intensifying global competition and emerging information technology, isforcing every company to re-evaluate the adequacy of current customerservices. Introduces a normative model, called service process analysis(SPA), that properly differentiates the concept of service from thespecification of the delivery channel so as to facilitate the analysisof repositioning strategies. In SPA, efficient matching of services andchannels is determined on the basis of the trade-off between productioncosts and transaction costs involved. Compares the SPA model with somewell-known frameworks and measurement schemes and illustrates itsimplications for the repositioning of service strategies in selectedindustries.
    Type of Medium: Electronic Resource
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