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  • 1
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @international journal of logistics management 10 (1999), S. 11-24 
    ISSN: 0957-4093
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Functional areas within a firm must effectively interact and work together to plan, coordinate, and implement strategic initiatives. Interfunctional integration is believed to be directly related to a firm's competitiveness and profitability. The current research was undertaken to gain a greater understanding of the association between interdepartmental integration and performance. Results of a recent survey examining the marketing/logistics interface are reported. Analysis provided support for positive associations between the frequency of collaborative integration between marketing and logistics departments and logistics managers' perceptions of the effectiveness of the relationship between departments, as well as, departmental performance relative to competitors.
    Type of Medium: Electronic Resource
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  • 2
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @international journal of logistics management 10 (1999), S. 25-36 
    ISSN: 0957-4093
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In Today's increasingly complex business environment, many firms are working more closely and sharing greater information with trading partners. The utilization of automatic replenishment programs (ARPs) for inventory management represents an example of how firms are cooperating to improve overall efficiency and service. However, ARP is still a relatively new phenomenon, and ARP-related benefits cannot be realized without changes to working practices that require considerable time and financial commitment. Whether such commitments are warranted has yet to be established. Little empirical work is available detailing ARP performance to date. This research examines the implementation of ARP components, firms' effectiveness at achieving ARP-related goals and associations between firms' level of involvement with ARP and ARP-related performance. Findings suggest that more extensive involvement with ARP is beneficial. Firms that handle a larger proportion of their sales volume with ARPs reported greater success in terms of profitability and trading partner relationships.
    Type of Medium: Electronic Resource
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  • 3
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @international journal of logistics management 14 (2003), S. 49-62 
    ISSN: 0957-4093
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Reverse logistics is one of the toughest supply chain challenges. One approach to achieving more effective reverse logistics is to adopt a relationship-oriented perspective. Two aspects of a relationship-orientation - trust and relationship commitment - were examined by surveying senior marketing and logistics personnel from the automotive aftermarket industry. Relationship commitment was found to mediate the relationship between trust and reverse logistics performance. Reverse logistics program performance was found to be more effective and efficient when relationship commitment was present.
    Type of Medium: Electronic Resource
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  • 4
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @international journal of logistics management 3 (1992), S. 49-62 
    ISSN: 0957-4093
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Many of today's most successful companies have decided to focus on their core business and purchase other functional needs from outside vendors. Time and resource constraints make utilization of public or contract warehousing providers an attractive option. Because of their specialized expertise, external warehousing firms are often able to deliver services in a more cost-effective and efficient manner. The researchers examined differential capabilities among warehousing service providers based upon the degree of formalized internal processes developed. Formalization was shown to impact: 1) the average number of services provided; 2) the average number of computer applications used in providing services to customers; and 3) the average number of installed technologies within the respondent firms. More highly formalized firms are positioned to be able to "offer more".
    Type of Medium: Electronic Resource
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  • 5
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @international journal of logistics management 8 (1997), S. 83-91 
    ISSN: 0957-4093
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: In recent years, many retail industries have come to be dominated by a few extremely large competitors. For example, Wal-Mart, Kmart, and Target prevail in the discount competitive set. Such customers are referred to as key accounts and are "treated differently" by selling firms. The accounts are given special treatment to keep them happy. The current research explores the issue of whether the extra services and commitment to key accounts are warranted. Based upon a survey of buyers within the personal products industry, the answer appears to be affirmative. Buyers for key accounts indicated significantly higher levels of customer satisfaction and customer loyalty in relation to distribution service than did the buyer respondents at all other accounts. The key account respondents apparently both recognize and value the extra efforts expended to service their accounts.
    Type of Medium: Electronic Resource
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  • 6
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    International journal of physical distribution and logistics management 25 (1995), S. 4-17 
    ISSN: 0960-0035
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Information is generally believed to be a key component in creatingcorporate responsiveness, i.e. being able to anticipate or respondquickly to customer requests. Most firms are well aware of the need tobecome more responsive to customers in order to develop and maintainlong-term close relation-ships. A recent survey of the warehouseindustry confirms the hypothesized relationship between information andresponsiveness. Firms that formally collect customer-related informationand internal service/quality information were found to be moreresponsive as evidenced by enhanced ability to accommodate selectedevents/ requests. The research also supported a link betweenresponsiveness and improved operating performance. Responsive firmsindicated greater success in achieving specific operating performanceimprovements - improved reliability service, improved customerservice/satisfaction, quality improvements, cycle time reductions,productivity improvements, reduced costs, improved organizationalstructure, and enhanced goal setting - than less responsive firms.
    Type of Medium: Electronic Resource
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  • 7
    Electronic Resource
    Electronic Resource
    Bingley : Emerald
    International journal of physical distribution and logistics management 27 (1997), S. 337-349 
    ISSN: 0960-0035
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Posits that, in recent years, more firms have chosen to use outside service vendors to provide at least a portion of their logistical support requirements. Presents projected usage trends for selected services as identified by logistics executives. Discovered differences in anticipated usage levels of external logistical services when firms of different organizational structure were examined.
    Type of Medium: Electronic Resource
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  • 8
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @international journal of logistics management 16 (2005), S. 237-256 
    ISSN: 0957-4093
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Purpose - Collaboration has been referred to as the driving force behind effective supply chain management and may be the ultimate core capability. However, there is a fairly widespread belief that few firms have truly capitalized on its potential. A study was undertaken to assess the current level of supply chain collaboration and identify best practice. Design/methodology/approach - Supply chain executives provided insights into collaboration. Survey data, personal interviews, and a review of the collaboration literature were used to develop a conceptual model profiling behavior, culture, and relational interactions associated with successful collaboration. Findings - Positive collaboration-related outcomes include enhancements to efficiency, effectiveness, and market positions for the respondents' firms. Research limitations/implications - The small sample size represents a limitation, but is balanced by the quality of the respondent base and their expertise/experience. Another limitation involves securing input from only one party to the collaborative relationships. Developing a longitudinal study would help determine how collaboration-related factors and relationships change over time. Practical implications - Several respondents mentioned a "blurring of lines" between organizations contrasted to an "us vs them" approach. This was expressed in a number of different ways - treating the arrangements as if they both were part of the same operation, treating them as co-owned, and employing a new focus on the best common solution. Many of the respondents indicating rewards are not distributed evenly still admitted they get enough "out of" the collaborative arrangements to make it worthwhile. Originality/value - Real-world practical experiences are recounted involving many of today's top companies.
    Type of Medium: Electronic Resource
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  • 9
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @international journal of logistics management 5 (1994), S. 41-52 
    ISSN: 0957-4093
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Organizational structure significantly influences firm performance. A recent survey of logistics professionals revealed that centralized structures accommodated logistics system integration better than decentralized structures. Also, centralized firms spent a lower percentage of net sales on logistics costs and information system support costs than decentralized firms. On the other hand, no signficiant differences were identified between centralized and decentralized firms in terms of information system performance. Information system support needs were addressed comparably regardless of organizational structuring. However, while centralized and decentralized firms exhibited similar capabilities in terms of effectiveness (reaching goals), centralized firms appeared to be more efficient (resource utilization).
    Type of Medium: Electronic Resource
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  • 10
    Electronic Resource
    Electronic Resource
    Bradford : Emerald
    The @international journal of logistics management 7 (1996), S. 43-58 
    ISSN: 0957-4093
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The impact of information exchange on suppliers' performance is investigated in the context of trade relationships formed between manufacturers and third party providers of international logistics services. A conceptual model that predicts the important linkages among information exchange, responsiveness and performance is introduced and tested. The research shows that information exchange positively affects customers' perceptions of third party logistics providers' performance; information exchange also positively affects logistics providers' service responsiveness; and logistics provider responsiveness affects customers' perceptions of the providers' performance. These linkages provide a fuller understanding of why and how information exchange influences manufacturers' perceptions of the performance of third party logistics providers. Logistics providers that used information obtained from trading partners to develop more responsive operations were viewed as better performers.
    Type of Medium: Electronic Resource
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