Electronic Resource
Bradford
:
Emerald
Business process management journal
1 (1995), S. 44-59
ISSN:
1355-2503
Source:
Emerald Fulltext Archive Database 1994-2005
Topics:
Economics
Notes:
Several world-class companies have re-designed or re-engineered– their business processes with considerable success. However,failure rates of some 70 per cent have been reported in BPR projects.This may be due to focusing on operational and implementation issues,bypassing strategic aspects. Recognizes three perspectives to businessprocess redesign prevailing in recent literature. The first seesinformation technology as enabler, improving the operative efficiency ofprocesses. The second observes the potential of business processes inthe redesign of organization. The third, and least emphasizedperspective, calls for business processes as units of strategic planningand therefore acknowledges the need to define them as carriers ofstrategic capabilities. Illustrates these three perspectives with a caseof redesigned industrial delivery processes. Finally, discusses theimpacts of the strategic perspective on the successful implementation ofBPR.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1108/14637159510798202
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