ISSN:
1432-0517
Keywords:
Key words ISO 9001
;
Employee involvement
;
Quality development
;
Quality improvement
;
Quality system appraisal
Source:
Springer Online Journal Archives 1860-2000
Topics:
Chemistry and Pharmacology
Notes:
Abstract Who could be better than the staff themselves to point out inappropriate and ineffective elements in a quality system? A dialogue between the supplier and the customer for clarification of the customers' requirements and possible quality problems is often part of a quality management system. Of no less importance is a dialogue with the staff who "live" with the quality system in the everyday work environment, handling procedures, keeping records, and controlling documents, etc. For this reason a simple internal user inquiry was conducted. The anonymous inquiry form considered areas which effect daily work, and posed questions which, we had reasons to believe, could be tender points among staff. The result was a very positive feedback on the questions, and several advantages and disadvantages were brought forward. Our experience after 2 years with ISO 9001 certification is that internal inquiries are just as important as the dialogue with customers in maintaining an appropriate and effective quality system. Furthermore, such inquiries focus on the quality system and involve the staff in adjustments, tailoring the system and in quality improvements.
Type of Medium:
Electronic Resource
URL:
http://dx.doi.org/10.1007/s007690000193
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