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Human Resources and Total Quality Management:: Some Case Study Evidence (1994)

Beaumont, P.B. ; Hunter, L.C. ; Phayre, R.M.

Bradford : Emerald

Training for quality 2 (1994), S. 7-13

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ISSN: 0968-4875

Source: Emerald Fulltext Archive Database 1994-2005

Topics: Economics

Notes: The growing interest in total quality management programmes iswell-known, although there is some concern that such programmes have, inpractice, paid only limited attention to human resource managementissues. Uses the findings of a primary case study and two secondary casestudies to examine this particular proposition. The basic findingsindicate that both the introduction and the operation of total qualitymanagement programmes require a consistent management approach, withparticular effort being given to making complementary changes in relatedhuman resource management practices.

Type of Medium: Electronic Resource

URL: http://dx.doi.org/10.1108/09684879410056166

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