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  • 1995-1999  (2)
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Material
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Year
  • 1
    Electronic Resource
    Electronic Resource
    A model for strategic repositioning of service processes (1995)
    Bingley : Emerald
    International journal of service industry management 6 (1995), S. 57-80 
    Details
    ISSN: 0956-4233
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: The restructuring of service channels, driven by deregulation,intensifying global competition and emerging information technology, isforcing every company to re-evaluate the adequacy of current customerservices. Introduces a normative model, called service process analysis(SPA), that properly differentiates the concept of service from thespecification of the delivery channel so as to facilitate the analysisof repositioning strategies. In SPA, efficient matching of services andchannels is determined on the basis of the trade-off between productioncosts and transaction costs involved. Compares the SPA model with somewell-known frameworks and measurement schemes and illustrates itsimplications for the repositioning of service strategies in selectedindustries.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/09564239510096902
    Library Location Call Number Volume/Issue/Year Availability
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    Paper (German National Licenses)
    Fulltext
  • 2
    Electronic Resource
    Electronic Resource
    Strategic perspective to business process redesign (1995)
    Bradford : Emerald
    Business process management journal 1 (1995), S. 44-59 
    Details
    ISSN: 1355-2503
    Source: Emerald Fulltext Archive Database 1994-2005
    Topics: Economics
    Notes: Several world-class companies have re-designed or re-engineered– their business processes with considerable success. However,failure rates of some 70 per cent have been reported in BPR projects.This may be due to focusing on operational and implementation issues,bypassing strategic aspects. Recognizes three perspectives to businessprocess redesign prevailing in recent literature. The first seesinformation technology as enabler, improving the operative efficiency ofprocesses. The second observes the potential of business processes inthe redesign of organization. The third, and least emphasizedperspective, calls for business processes as units of strategic planningand therefore acknowledges the need to define them as carriers ofstrategic capabilities. Illustrates these three perspectives with a caseof redesigned industrial delivery processes. Finally, discusses theimpacts of the strategic perspective on the successful implementation ofBPR.
    Type of Medium: Electronic Resource
    URL: http://dx.doi.org/10.1108/14637159510798202
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Paper (German National Licenses)
    Fulltext
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